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Ravensbourne welcomes feedback from both students and members of the public, and acknowledges that on occasion you may wish to make a complaint.

If you are a member of the public, please follow our Complaints Procedure for members of the public. If you are a student, please follow the Student Complaints Procedure, which is set out below.






Student Complaints Procedure:

Below you will find the information that you need in order to make a complaint

Ravensbourne has updated the Student Complaints Procedure for 2016/17 to bring it into line with the Office of the Independent Adjudicator for Higher Education (OIA) Good Practice Framework. 

The complaints procedure is managed by the Quality Department, who can be contacted at: 

Stage 1Informal resolution
Stage 2Formal Complaint - to be completed on a Stage 2 Student Complaint Form
Stage 3Complaint Review - to be completed on a Stage 3 Student Complaint Form
Exceptional scrutinyAn appeal against Stage 3 available when the student believes there has been a material irregularity in the consideration of the Complaint at Stage 3
Completion of ProceduresStudents registered on a University of the Arts London course should contact them and can do so here
Office of the Independent Adjudicator (OIA)More information on the Office of the Independent Adjudicator is available here


Ravensbourne publishes an annual report summarising the complaints and appeals received:


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