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Ravensbourne welcomes feedback from both students and members of the public, and acknowledges that on occasion you may wish to make a complaint.

If you are a member of the public, please follow our Complaints Procedure for members of the public. If you are a student, please follow the Student Complaints Procedure, which is set out below.

 

 

 

 

 


Student Complaints Resolution Procedure:

Below you will find the information that you need in order to make a complaint

The student complaints resolution procedure is managed by the Quality Department, who can be contacted at: quality@rave.ac.uk 

Stage 1Concern - this should be raised with the person in charge of the area you have a concern about, for example your Course Leader. If you're not sure who to raise your concern with please contact the Quality Team, who can point you in the right direction, at: quality@rave.ac.uk
Stage 2Formal Complaint - to be completed on a Student Complaint Form
Stage 3Complaint Review - to be completed on a Student Complaint Review Form
Completion of Procedures

Students registered on a University of the Arts London course can ask for a review of the handling of their complaint and more information on how to contact them can be found here

Office of the Independent Adjudicator (OIA)After completing the stages above, you may be able to contact the Office of the Independent Adjudicator to request a review of your complaint. More information on the OIA is available here

 

Ravensbourne publishes an annual report summarising the complaints and appeals received:

 

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