Skip to end of metadata
Go to start of metadata

Below you will find the information that you need in order to make a complaint

Ravensbourne has updated the Student Complaints Procedure for 2016/17 to bring it into line with the Office of the Independent Adjudicator for Higher Education (OIA) Good Practice Framework. 

The complaints procedure is managed by the Quality Department, who can be contacted at: quality@rave.ac.uk 

Complaints Procedure:

Stage 1Informal resolution
Stage 2Formal Complaint - to be completed on a Stage 2 Student Complaint Form
Stage 3Formal Complaint - to be completed on a Stage 3 Student Complaint Form
Exceptional scrutinyAn appeal against Stage 3 available when the student believes there has been a material irregularity in the consideration of the Complaint at Stage 3
Completion of ProceduresStudents registered on a University of the Arts London course should contact them and can do so here
Office of the Independent Adjudicator (OIA)More information on the Office of the Independent Adjudicator is available here

 

Ravensbourne publishes an annual report summarising the complaints and appeals received:

 

Should you have any questions about the Complaint Procedure please contact quality@rave.ac.uk

  • No labels
Feedback? We want to hear from you and your experiences of using the intranet. Please email the Marketing and Communications team with any queries or feedback. If you have a technical issue, please raise a JIRA to the IT Support Services.